Shipping & Return
7-12 Business Days on Standard Ready-to-Ship US orders.
Estimated number of business days it takes until you will receive your order after placing it on the website. Business days do not include Saturdays, Sundays, or US holidays. This time includes processing and delivering time for your order.
Note: Customized or Personalized orders may take up to 5 weeks- this is the timeframe for production and delivery. These items are truly handmade by our staff and take a lot of time and care to perfect. Once your item is completed, inspected and packaged, an automated email will be sent to you containing tracking information.
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returned items must have no visible signs of wear or use
To start a return, you can contact us at theseventheaven64@gmail.com. Please note that returns will need to be sent to the following address: 2255 ELDRIDGE PARKWAY, 1126 HOUSTON TX, 77077
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at theseventheaven64@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Personalized or custom products are non-refundable. Please get in touch if you have questions or concerns about your specific item before purchasing. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at theseventheaven64@gmail.com.
